FAQs

FAQ

Shipping & Delivery

Does VintageJetSki deliver everywhere in the United States?

 
Heck yes! We deliver to customers throughout United States.  

Does VintageJetSki ship internationally?


You bet we ship internationally! (Mostly!) Some of our suppliers may preclude us from selling their products in your country. If you're wondering if this may be the case for you, please contact our team and we will see what we can find out for you. We will always do our best to get the product to you, wherever you may be!

Quoted shipping prices do not include or account for import duties and clearing charges. If these charges arise it is the responsibility of the customer to pay for this cost

How long will it take for my order to arrive?


We have multiple warehouses all based in the USA. Our shipping times will vary based on where your products are coming from and where you are. This is also why sometimes your delivery will come in multiple boxes, with multiple tracking numbers being sent to you.

Reference below for general time frames for products to be arrive on your doorstep

  • Lower 48 States: 3-5 business days  
  • International: 10-14 business days  

*This does not include custom-made items. Please reference individual product availability for specific timeframes.

*Please generally add 7-10 business days for out of stock or backordered items before you receive shipment confirmation.

Call +1 (307) 776-4380, or send us an email at [email protected] to enquire.

Product

Which brands do you supply?

 
We supply the biggest names in the industry, and some of the cooler up and coming little guys too!

While our range is ever expanding, some of our brand range includes; ADR, Atlantis, BJS, Boyesen, Covercraft, CRC, DC Designs, EZ Ski, Fly-N-Ty, GPO JetSki, Helix, Hot Rods, Hydro-Turf, IPD, JetPilot, JetRenu, JetTrim, K&N, Klotz, L.A.Sleeve, MaryKate, Mikuni, Outlaw, PJS, Prok, ProTorque, ProX, PWC Graphics, Reverend Motors, Rugged Industries, Rule, Skat-Trak, Solas, Tacki-Mac, TDH, Wisco, Worx, Wössner and WSM.
 
Here at Vintage JetSki we are always looking to add quality brands to our website so we can provide them to the community. If you'd like to supply your products with us or if you have any trouble finding what you are looking for, please give us a call +1 (307) 776-4380, or send us an email at [email protected] .

If a product or brand is not shown on your website, can you still source it for me?


Generally, we are able to source products from most networking brands. Please call +1 (307) 776-4380 to enquire or shoot us an email at [email protected]. Also, keep in mind that just because you do not see it on our website it doesn't mean we cannot get it for you!

An item I want to order is out of stock, is it coming back?


We aim to have all our products in stock, however there may be times when this isn't possible. If a product is out of stock, there will be the option for you to add yourself to a list to be notified as soon as it's back in stock. Depending on the product, we can sometimes also offer pre-orders to ensure you get the first batch in. 

The dates of aforementioned products for restock will be on the product listing if we have it available from our warehouse.

Do you have gift cards available?


Yes we certainly do! You can shop our gift cards here 

*Please note:  Gift Vouchers are valid for 3 years from date of purchase and can be used to purchase sale and promotional items.

How do I use a discount code?


To redeem your discount code, please enter the code into the "DISCOUNT CODE / FREE GIFT CODE" field at checkout. Only one discount code is redeemable per order.
 

Discount codes cannot be applied to already reduced items.

Orders & Returns

How do I know if my order has been successful?


You will receive an email after your order is placed with all the details. Sometimes this can slip into your junk folder, so it is always worth checking there!

If you still can't find it, please reach out to us at [email protected] and we will assist with confirming your order for you.

How do I track my VintageJetSki order?


Once your order has been sent, you will receive an email from us with a link to track your order. If you have a Vintage JetSki account you can also find a tracking link in the 'my account' section of our website.

Not all of my products have arrived!


If you ordered multiple things from us, this is pretty common. In order to provide you with the widest possible range of products, Vintage JetSki uses multiple warehouses for suppliers across the country. This means sometimes items will arrive in multiple packages at different times. Don’t worry, this doesn’t affect any shipping costs you already paid at checkout, and you will recieve all tracking numbers with confirmations as soon as we are notified of the update.*

*Please remember to check and read an items full description in case we have mentioned it has been backordered, or specified build times for custom products. (JetTrim for example, currently has a longer shipment time due to the significant customizations they have for many of their products.)

What is your returns policy?


At Vintage JetSki we want to make your online shopping experience as easy as possible. If you wish to return items please contact our team at +1 (307) 776-4380 or email us at [email protected]. The returning location will vary depending on the product.

You can view our full returns policy: here.

*Please note any custom-made items that are always final sale and will be marked on the product page and/or at checkout. 

Help! I ordered the wrong product, what do I do?


Please contact us as soon as that is realized at +1 (307) 776-4380 or email us at [email protected] to allow us to try and get it fixed up for you.

If your product has already shipped then we will work with you to facilitate an exchange!

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